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Headcount for O2O (What kinds of service for customers (digital (Tool &…
Headcount for O2O
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Data flow
- The current data flow ?
- What is the correct data flow for data driven business
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Customer expectation
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In Digital ? In physical ?
Any difference in segments ?
Preference on Self-service versus serviced experience ?
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Customer profile
- How many customers we have ?
- How about our customer profile ?
- Persona
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