Negative differences of opinion or the varied emotions people experience often due to a dispute over a particular issue

Situation where different parties deal with the conflict in a manner that is healthy and where they respect each others opinions. outcome is positive. May lead to more innovation, creativity and higher productivity

When conflict leads to a decline in productivity. Result of peoples misperceptions, their ambitions, and egos and or willingness to compromise. Misunderstandings and a lack of communication are central to dysfunctional conflict

Creates awareness that there is a problem, which can then be solved.

Team members may start to consider a wider range of ideas, results in increased participation and even higher productivity

Perceptions that may not be accurate are discussed and misconceptions are cleared

Clarification of individuals views occurs and cooperation happens

Role conflict - More than 1 member wants to play a certain role

Role ambiguity - Lack of clarity between the roles that members are expected to play

Role overload - members take on more than they can cope with

Employees need to know what the changes are and why they are changing things

Dysfunctional - Unmotivated and unproductive employees, have to wait for resources

If employees work together they will achieve the goals of the organisation

Neglect own interest and even sacrifice some own belief when yielding the other persons point of view

Ignores conflict by withdrawing from the situation

Parties try to work together to satisfy all parties involved

Individual does not want to give in - wants to win

Parties are trying to find an acceptable solution to the mutual satisfaction of both parties and seeking a common middle ground