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Orders (Caller (Availability) (Follow Up (Take availability from Operator)…
Orders
Caller (Availability)
Follow Up
Take availability from Operator
Call Not Picked
Available
IM (Adhoc)
Order F.A.D. (D+X) Day
Talk to Operator on (D+X-1) Day
Available
Follow Up
Hold
SE/TL
Available
Hold
Cancelled
Order F.A.D. (D Day)(Adhoc)
Installer Manager (D Day)
Talk to Operator
Scheduled
Follow Up