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Training Design & Implementation (Training Setup (Theatre style,…
Training Design & Implementation
Define Training obj.
Performance
What a learner is expected to, to be able to do or produce to be considered competent
Conditions
Criteria
Acceptable performance
Make vs Buy Program Decision
Factors to Consider
Cost
Credentials - certificates
Background - no. of years in biz
Delivery method - methods & techniques
Content - topics included
Results - expected outcome
Define Lesson Plan
trainer's guider actual delivery of training content
what is covered
how much time to spend
Components of Lesson plan
Content
Seuence of activities
Training media
Experiential exercises
Timing of each activity
Target audience
Training method
No. & types of evaluation items to be used
Purpose of Training/ Audio Visual Aids
Increase & reinforce learning
Add interest to training topic
Engage more than 1 sense
Examples:
Projected aids - visualiser, slides
Display aids - flip chart
Printed aids - handouts
Audio aids - videos
Training Setup
Theatre style
Classroom
Boardroom style
Cabaret style
U-shape (w/ tables)
U-shaped (w/o table)
On-the-Job Training Techniques/ Methods
Coaching
Customised for each individual
Advantages:
Achievement of goals - coaching teaches a practical method to approach prob.
Improve retention - appreciate time & effort of org. to train
Disadvantages:
Costs
Difference in opinion of supervisor & top-management
Job Instruction training
Structure training method
(1) Prepare trainees w/ overview of job, purpose & results desired
(2) Demonstrates the task/ skills
(3) Allow trainee to try
(4) Follow-up with feedback
Advantages:
Creates higher level of productivity
Cheaper than other training methods
Simple
Disadvantages:
Only as good as the trainer
Reduces corporate control of training process
Job Rotation
Move b/w jobs to expose to different experiences & wider variety of skills
Advantages
Higher employee morale - feel values due to numerous skills
Thorough work coverage - employees are cross-trained, co. is more equipped to handle absences
Disadvantage:
Lack of skill development - too frequent rotation
Safety risks - constantly switching use of equipment/ tools may cause lack of familiarity w/ safety procedures & proper usage
Mentoring
Advantages:
Trained easily - guide new employee through the process
Sense of accomplishment - when performances are good
Disadvantages:
Mismatched pair
Frustration - when things does not go w/ planned
On-the-Job Training process
Step 1:
Prepare the learning
Explain why he/she is being taught
Create interest
Step 2:
Present the Task
Explain quality & quantity requirement
Go through the job at normal work pace, slow down if needed
Step 3:
Practice
Run through the work a few times
Step 4:
Follow-up
Gradually decrease supervision, check from time to time