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Usability: the extent to which a product can be used by specified users to…

- - - - Collect information
      - Identify behavioural patters from research
      - Create personas and prioritize
      - Scenarios
      - Share findings - gain acceptance
  - - - Requirements and deliverables
      - Small chunks - each chunk = piece of functionality
      - based on user stories
    - - Problem statements and assumptions of what we think is true
      - Produce changes that improve product here and now - mould outcome for the better
    - - Visual rep of story from an individuals perspective of their relationship with product over time
      - Keeps customers at the forefront
- - - - insight into the ways in which system fail/cause problems
      - helps in adapting design towards users goals
- - - - Perceivable
      - Operable
      - Understandable
      - Robust