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TCTP/ TCLP (5 Categories (Basic Skills/ Literacy Programs (a. Prose…

- - - - Basic competency skills used in community/ home
    - - Skills & Strategies required to locate & use info with non-textual materials
        E.g. tables, graphs
    - - Skills & knowledge required to use for arithmetical operations
  - - - a. Computer training (IT)
        
        IT software & hardware
      - b. Apprenticeship Program
        
        Provide employees with skills to meet changing job demands
      - c. Safety training
        
        Prevent future accidents
      - d. Quality Training
        
        Increase org. productivity & quality
        TQM - learn to work efficiently w/ others
      - e. Technical skills/ Knowledge training
        
        keep employees on par with technology used in co.
    - - Customer relations/ Service Training
        
        Improve customer services
        
        a.Organisation-wide Customer Service training
        
        b. Frontline employees customer relations skills
        
        c. Service Manager coach & enforce customer service standards
        
        d. Incentives for supporting and sustaining new customer service philosophy
      - Sales Training
        
        Traditional sales techniques to newer consultative approaches
      - Interpersonal training
        
        improve organisational working relationships
      - Team building training
        
        build trust, cohesiveness & mutual sense of responsibility to make an effective team
  - - - Individual
        
        Behavioural modification
      - Group
        
        develop team building
      - Organisation
        
        TQM