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TNA (Individual analysis: Sources of Data (a. Critical Incident, b.…
TNA
Individual analysis: Sources of Data
a. Critical Incident
b. Assessment Centre
c. Interview
d. Performance Appraisal
e. Questionnaire
f. Work sampling
Task Analysis: 5-Step Process
Overall JD
Provide the skills/ knowledge required to perform
Task Identification: Process
Performance within a job - identify discrepancies through comparing
performance standards
and
actual performance
5 Methods
a. Stimulus Response Feedback
breaking a task into 3
b. Critical Incident Technique (CIT)
experienced worker to identify
effective
or
ineffective behaviour
c. Time sampling
trained observer to check whether performance is perform at
random interval
d. Job Inventory Questionnaire
questionnaire developed through asking opinions of many workers
results given to supervisors to
evaluate
what task spent more
time
&
importance
e. Job duty task method
KSAOs required to perform task
what it takes to fo the Job
KSAOs
Areas that benefit most from Training
task rating & KSAOs rating
Prioritise training needs
Org. level: factors to consider
Org. climate
trust b/w employees and managers
Org. Resources
money, time, people, place
Org. goals
know the ultimate goals
Env. climate
External influence
Definition
needs are identified & articulated
Purpose
identify discrepancies in current & future skills,
current & required skills