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Service Delivery (Program Management (Enter customer into billing system,…
Service Delivery
Program Management
Enter customer into billing system
Coordinate Installation with Vessel Ops
Create On boarding document
Logistics/Fulfillment
Order and/or Assign Equipment
Define LAN Requirements
Integrate and Test Equipment and Service :check:
Initiate Service
Schedule Installation
Assign Field Technician
Complete Installation :check:
Monitor Service (24 hours)
Complete Installation Field Ticket and Invoice
File "As Built" LAN Document
Monitor Service :checkered_flag:
Perform Site Survey :check:
Sign Contract :check:
Quote Service and Equipment
Needs Discovery
Secure Customer Meeting
Commercial Service Delivery