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SERVICE DESIGN (KNOWS HOW TO FIND INFORMATION (EMPATHY MAP, INTERVIEWS,…
SERVICE DESIGN
KNOWS HOW TO FIND INFORMATION
EMPATHY MAP
INTERVIEWS
JOURNEY MAP
PERSONA
SURVEY
BENCHMARK
SWOT
ANALYTICS
UNDERSTANDS HOW A COMPANY WORKS
ACTORS AND GOVERNANCE
BUILD A BUSINESS CASE
FINANCING & PRICING
SERVICE BLUEPRINT
LEGAL
CONTRACT
DATA PRIVACY
MARKET RESEARCH
COMPANY ANALYSIS :question:
FACILITATES
WORKSHOP
IDEATION
EMPATHY
DISCOVERY
PRIORITIZATION
MEETINGS
COMMUNICATION
STAKEHOLDERS
UX BENEFITS & WORK DONE
CHANGE MANAGEMENT
KNOWS WHAT IS HAPPENING OUTSIDE
APPLIED INNOVATION
BUSINESS COMPETITORS