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Lesson 1: Intro (External factors influencing healthcare OM decision…

- - - - For whom to produce?
        
        How much to produce?
- - - - Unique features of the product
    - - Unique features of the process that give the product its unique characteristics
    - - Unique feature of the business that will make it competitive
    - - Types of jobs needed in the facility (who should do what task, how will their performance be measured
    - - sources of supply use to ensure regular & timely receipt of the exact materials needed
      - How to manage these sources of supply
    - - How will managers ensure the quality of product, measure quality and identify quality problem
    - - Expected demand for the product
    - - Where will the facility be located
    - - How large should the facility be?
    - - How should the facility be laid out?
    - - How will the inventory of raw materials be monitored
    - - Who will work on what schedule
      - Shift must be equally distributed - one cannot do morning shift all the way / all juniors/seniors to be in one shift and not distributed
    - - What tools can be developed for providing & handling information about the processes
    - - Analytical techniques & approaches that can be used to investigate & improve processes
- - - - Treatment Modality
      - Treatment Protocol
    - - Infrastructure
      - Structure
      - Provider-Patient encounters