The Alley

Background

Controllable Environment

Recommendation

Founded by a Taiwanese entrepreneur and graphic designer named Chiu Mao-Ting

First outlet is located in Taipei in 2013

Signature drink: Brown sugar flavoured pearl milk

Initial name: Diagon Alley
Now: The Alley

Deer Logo: Represents a gentle and likeable creature that appeals to the females

Expanded across Asia Pacific, Europe and North America to over 300 locations

Entry to Singapore

Opened two franchises in Singapore

Singaporean franchisee, Charlie Tan

First expanded to Singapore in April 2019

Jewel Changi Airport

Cineleisure Orchard

Franchising as Mode of Entry

Franchising is based on a strong brand, which helps to attract new franchisees.

Attracted Charlie Lim

Benefits

Compare and Contrast

Rely on the name and reputation of the bubble tea as well as the already proven system and business mode

Motivation by the stable revenue and as an operator of the unit.

Less costly and less risky to carry out than wholly-owned subsidiaries.

More control than Exporting

Product

Product Modification

Product Development

Defined as altering a product’s characteristics such as its appearance to try to increase the product’s sales

Aurora series, the White Velvet series and the Milk Tea series

Defined as introducing new products while serving the same market.

The Alley Luxe is the first globally to offer pastries alongside their beverages in a chic café setting.

. An example can be having new features to change a product’s characteristics and give the sense of a revised product.

Innovate to come up with different flavours under the same series and given each drink a sense of a revised product.

Cater to the same market with more options other than just beverages

By widening the menu and introducing new varieties, it can improve the sales and popularity of The Alley

Many savoury and sweet items, spanning four types of ‘cruffins’ to sausage croissants.

Uncontrollable Environment

Place

Exclusive distribution, where the brand only select one or two outlets to carry its products

Create a sense of exclusivity and rareness to the market as the outlets are not densely located geographically

Allows The Alley to optimise its supply chain and achieve maximum efficiency

Locate the outlets in places like the airport and the town area,

Take advantage of the high human traffic to increase their revenue

Increase the chances of the visitation of the store.

Social-cultural factor

Economic Factor

Involves the shared belief and attitudes of the population

Accurately cater to the preferences and tastes of the market

Impact on how a company does business and also how profitable it is

A drink costing $5 to $7 will be considered affordable to the market

Need to be sensitive to the environment it is operating in as it can offer products in line with the market’s predominant cultures and preferences

Singapore is a vibrant free-market economy and the country’s per-capita income is the highest in ASEAN

Not needed to decrease the cost of the drinks in order to sustain its business in Singapore

Reward Programme

DIY Drink

Collect e-stamps

Redeem prizes

Discount coupons

Premiums

Self help kiosk

Pictures for visual aids

Customise to the customer's liking