The Alley
Background
Controllable Environment
Recommendation
Founded by a Taiwanese entrepreneur and graphic designer named Chiu Mao-Ting
First outlet is located in Taipei in 2013
Signature drink: Brown sugar flavoured pearl milk
Initial name: Diagon Alley
Now: The Alley
Deer Logo: Represents a gentle and likeable creature that appeals to the females
Expanded across Asia Pacific, Europe and North America to over 300 locations
Entry to Singapore
Opened two franchises in Singapore
Singaporean franchisee, Charlie Tan
First expanded to Singapore in April 2019
Jewel Changi Airport
Cineleisure Orchard
Franchising as Mode of Entry
Franchising is based on a strong brand, which helps to attract new franchisees.
Attracted Charlie Lim
Benefits
Compare and Contrast
Rely on the name and reputation of the bubble tea as well as the already proven system and business mode
Motivation by the stable revenue and as an operator of the unit.
Less costly and less risky to carry out than wholly-owned subsidiaries.
More control than Exporting
Product
Product Modification
Product Development
Defined as altering a product’s characteristics such as its appearance to try to increase the product’s sales
Aurora series, the White Velvet series and the Milk Tea series
Defined as introducing new products while serving the same market.
The Alley Luxe is the first globally to offer pastries alongside their beverages in a chic café setting.
. An example can be having new features to change a product’s characteristics and give the sense of a revised product.
Innovate to come up with different flavours under the same series and given each drink a sense of a revised product.
Cater to the same market with more options other than just beverages
By widening the menu and introducing new varieties, it can improve the sales and popularity of The Alley
Many savoury and sweet items, spanning four types of ‘cruffins’ to sausage croissants.
Uncontrollable Environment
Place
Exclusive distribution, where the brand only select one or two outlets to carry its products
Create a sense of exclusivity and rareness to the market as the outlets are not densely located geographically
Allows The Alley to optimise its supply chain and achieve maximum efficiency
Locate the outlets in places like the airport and the town area,
Take advantage of the high human traffic to increase their revenue
Increase the chances of the visitation of the store.
Social-cultural factor
Economic Factor
Involves the shared belief and attitudes of the population
Accurately cater to the preferences and tastes of the market
Impact on how a company does business and also how profitable it is
A drink costing $5 to $7 will be considered affordable to the market
Need to be sensitive to the environment it is operating in as it can offer products in line with the market’s predominant cultures and preferences
Singapore is a vibrant free-market economy and the country’s per-capita income is the highest in ASEAN
Not needed to decrease the cost of the drinks in order to sustain its business in Singapore
Reward Programme
DIY Drink
Collect e-stamps
Redeem prizes
Discount coupons
Premiums
Self help kiosk
Pictures for visual aids
Customise to the customer's liking