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Program of work (Remaining journeys
(&automation) (Billing payments…
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WOW
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Governance
RTC, RLT, OIC,
RDO, RDG/EMR
People
Responsible discover to create
-UX lead/mngr
-Transformation lead
-Journey coordinator
-Commercial analyst
-2xBAs
-Business SMEs
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Comments:
Where does the team come from?
Does this apply to M2020?
UX/Journey coords all way to create?
Retail change team?
How much involvement SMEs
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