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Managing and Supporting Systems - Implementation to System (Office (30 IT…
Managing and Supporting Systems - Implementation to System
Office
30 IT Users
Networked PCs
Single Server Computer - SHared files stored
Access to the internet
3 Printers
Server
Folders
General
Policies and Procedures
Management
Users
Three Groups
Junior Staff
Read/Write access to General Folder and Read only access to Policies and Procedures Folders
Managers
Read/Write access to General Folder and Read only access to Policies and Procedures Folders
Directors
Read/Write Access to General, Management, Policies
and Procedures Folders
Desktop
Companies Logo as background
Shortcut Icons
Word
Spreadsheet
Calculator
File Explorer
Google Chrome
Checklist
Feedback used in setting the system up
Google Form
Email
Face-to-Face
Meeting
Planning Document
Justification of the plans
Evidence of setting the system up - Screenshots
Test Plan
Screenshots of support tasks being carried out
Evidence of optimisation - Before and After Screenshots
Evaluation of the tasks
Evidence of individual responsibility and effective self-management
Managing and Supporting Systems - Documentation
Plan for the support system
Network Code of Practice
Support Request and Escalation Procedures
Service Level Agreement Proposal
Contingency Plan
User Support Documentation
Security Policies, Access Control and Traffic Management Expectations
User Desktop Interface Design
System and Network Requirements
Backup Procedures
Justification
How the plan provides the users with the support, which meets there needs
Implementation
Designs of the support system
Showing how they follow the plan
Gathering feedback - showing how the feedback has been used, to ensure the company requirements are met
Create mock-ups of the support system
Test the system
Ensuring the support system works
Optimisation the system, if required, top improve it
Improving the Performance or Security etc
Use the list of the support requests to complete the following:
Resolve user support requests
Monitor the systems performance
User data backup
Updates and Security Procedures need to be carried out
Evaluation
System Management and Support Infrastructure
Consider from the plan and implementation how the company met the requirements, and how effective the support was
Sow individual responsibility
Outlining Assignment Brief
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Project Plan