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NMP Process (NMP ON NEWLY TESTED SOIL
New soil test and NMP sold
Let…
NMP Process
NMP ON NEWLY TESTED SOIL
New soil test and NMP soldLet client know verbally that they need to fill out the NMP intake form that will be sent to them in an email or their NMP will be delayed!1.Make sure they are getting the correct number of NMP's on the samples submitted (Top-dress v. Pre-plant, Full Term v. Dep)
- Check to make sure that we have the correct email address and phone number for the client.
- Remind them that the intake form will be coming from "Smartsheets" not from DBS.
- Remind them to check their email spam folder if they don't see it.
- Send them away with a half sheet handout on the "NMP Next Steps"
- Stage a new update request OR upload previous years data to a new line item
- Send update request to the client to fill in new information OR make corrections to last years information.
Soil test compete, lab clicks "Results Complete (Lab)"
This alerts Nate to make the recipe (Use Report "NMP Ready for recipe creation" to see what is ready for recipe creation)
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REVISIONS
CHARGE
PER CLIENT REQUEST
Any changes that were not originally captured in the NMP intake form presented to client at the beginning of the process.ex.
- Client did not click that they wanted liquid and biological recs
- Client wants app rates for beds or pots that were not initially accounted for in the intake form.
- Client wants to add/remove specific amendments to/from the recipe respectively.
STEPS TAKEN:
- Client informs someone in the company of their request
- Request is sent to WHO?
- "WHO person" unclicks all the boxes, then re-clicks "Results Complete (Lab)" to initiate the chain reaction.
- "WHO person" sends a comment bubble to @Nate@dbsanalytics.com to express what the changes are
- Nate revises recipe
- Consulting Associates revises report and quote
- Consulting Associates saves revised report (Word and PDF) to S:Drive as "REV_1" etc. (Keep track of all revisions)
- Consulting Associates uploads pdf to smartsheets line item in "2019 NMP Intakes" sheet (Upload all revisions to SS line item)
- Loren (HAS) approves and sends the revised report and estimate to the client.
- ALL RELEVANT BOXES NEED TO BE RE-CLICKED ALONG THE WAY TO TRIGGER REPORTS AND NOTIFICATIONS
NO CHARGE
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QUOTE REVISION ONLY (NO DBS involvement)
Loren uses her calculation (EXPLAIN) to increase or decrease entire recipe according to clients new volume request. (HOW DO WE TRACK CLIENT VOLUME CHANGE REQUESTS?)