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Unpacking a Problem: Cross-Disciplinary Perspectives (Open Response 1…
Unpacking a Problem: Cross-Disciplinary Perspectives
Cross-Disciplinary Perspective, Part 1
Was a particular discipline at fault?
Battery A
ENGINEERING THOUGHTS
Pushed up release date, affected testing
Did not know they had a battery problem until after, putting 700 engis to figure it out
Ramp up of Manufacturing
Quality drop as manufacturing increased
A BUSINESS decision on what to include in phone
to push up the dates
Strategy, Timing, Limits on budget, minimum expectations for features and performance
Culture of Business
Hard to give input
Maybe only 2 of 3 are able to discuss and make decision, leaving the other out
BUSINESS THOUGHTS
The way these different functional teams were working together
everything looked good from each individual side
Open Response 1
How do the disciplines differ in their approaches to the problem?
What were the gaps or blind spots?
appears that the issue was never caught internally before launch
(700 engis had to look into battery A)
Cross-Disciplinary Perspective, Part 2
What are the lessons learned?
What are the opportunities
Open Response 2
Identify and describe opportunities to work across disciplines
Zara: everyone is in constant collaboration from the start. Finding solutions and filling in gaps as they go. Continuous dialogue
understanding the strengths and limitations of each, knowing when to pass the leadership baton
what other discipline perspectives could have helped alleviate the problem?
Manufacturing Engineering on ramping up production within a short window
Staff up: more undertrained people
Speed up automation: higher chances of error
Speeding up: Quality Control deteriorates
Risk and Crisis Management teams
Cross- Disciplinary Perspective, Part 3
Final Remarks
a good cross-disciplinary team
knows eachothers strengths and weakness
trusts other teams and knows when to hand off leadership
not getting unreasonable pressure from leads / boss
Compromises need to be done between ext battery life vs compact dimensions
more features, needed more battery life
who made the call to increase the battery etc?
optimization
high functioning team will need to optimize products within their given restrictions / limits
a good design team is made up of industrial designers
mitigates siloing of: design to
engineers figuring out design / what they can fit within the package
manufacturing engineers trying to assemble the package
Hard to nail down issue. Not certain when it starts: charging, watching video, etc