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(Factors affecting pt therapy compliance & pharmacist role (pharmacist…
Factors affecting pt therapy compliance & pharmacist role
Incidence of adverse events
Previous experience of similar disease among relatives or friends can affect one's complianc
Level of understanding of instructions
Duration of therapy
Cost of medication
Psychological factors
Educational level
pts belives & motivation about the therapy
pharmacist role
Development of tt plan
Identification of risk factors
Pt motivation & education
Compliance aids
Labeling
Medications calenders
Drug reminder chart
Convenient daily dose
Dosage form suitability
buying motives
pride
pleasure
avoid pain
fear of loss
make a gain
social approaval
prescribing motives
safety
efficacy / performace
convenience
appearance
economy
pride/pleasure
improve pharmacist pt relationship
3-think dialogue not monologue
2-uncoverpatients'actual needs
5-always follow up
1- establish a sense of trust
4- don't force "the close "of the discussion
types of consumer buying decision
Limited decision makeing
Extensive decision making
Routine buying decision
Impulsive buying/ unplanned decision
customer buying influencing factors
occupation
economic circumstances
age & life-cycle stage
lifestyle
type of personality
4-psychological factors
perception stage
motivation
learning (arising from experience )
beliefs
reference gp
rules and legislations
family
3 keys of better pharmacy customer service
experience that satisfy customers
measurements + feedback on the results
engaged staff
