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A NOTE ON QUALITY (W. EDWARD DEMING (Manager's function (Break down…
A NOTE ON QUALITY
W. EDWARD DEMING
Productivity as well as quality will improve
.
Means of process impovement
Removing special causes
Changing common causes
Key tool --> SPC
Quality meaning
Doing the right the first time
Manager's function
Break down department
Give clear standars
Build quality in
Create a nice climate
Letter were concentrated in mangement
JOSEPH JURAM
Quality meaning
Fitness for us
Quality of perfomance
Availiability
Quality of design
Safety
Field use
Availability referred to
A product's freedom
Applied analytical methods
Developed a comprehensive approach
Categories of the quality costs
External failure cost
Appraisal cost
Internal failure cost
Prevention of stock
Top management involvement
Annual quality program
Ressources
continue to
Go to prevention
Go testing
PHILIPH B. CROSBY
Quality
Conformance to requirements
Quality improvement
Cost inevitably fall
Key of quality
Changing top manager's thinking
Offered a 14-point program
Guide for securing mangement
Two primary tools
Cost of quality measures
Show size of Quality problem
Opportunities for profitable improvement
Management maturity grid
Self-assessment
Awakening
Enlightenment
Wisdom
Certainty
Uncertainty
Status if quality organization