Please enable JavaScript.
Coggle requires JavaScript to display documents.
A note on Quality (Philip B. Crosby (American Managers (Quality is free,…
A note on Quality
W. Edwards Deming :
What managers have to do
Break-down barriers in each department
Concentrate on improving processes
Constatly innovate
Good work environment
Orient themselves to meet customers
Process Improvement
Special Causes
Lack of knowledge or skills
worker inattention
Poor incoming materials
Operators are responsible
Common Causes
Poor product desing
Machines
Improper bills of materials
Poor physical production
Managers are responsible
Japanese Quality Revolution
Statical Process Control (SPC)
Problem- Solving techniques
Philip B. Crosby
Quality
Conformance to requirements
Quality Managers
Found in high-end products
American Managers
Quality is free
Increase their profitability
Quality improve, costs never fall
Goal of Quality
Zero defects
Key: Change top management´s thinking
Quality problems
Costs of quality measures
Show the quality problem
Profitable improvement
Management maturity grid
Enlightenment
Problemes / Program
Wisdom
Prevention of work
Identify problems
Corrective actions
Certainty
Quality management
Frequent problems
Awakening
Management take actions
Uncertainty
Quality as management tool
Joseph M. Juran
Cost Of Quality
Prevention Costs
Appraisal costs
Limiting failure
Preventing deffects
Appraisal Costs
Condition of products and raw materials
Incoming materials inspection
Materials and services consumed
Evaluation of stocks
Maintaing accuracy of test equipment
Inspection and tests
External Failure Costs
Defects after shipment
Allowances
Warranty Chargues
Returned Material
Complaint Adjustment
Internal Failure Costs
Product deffect before shipment
Disposition
Scrap
Yield losses
Rework
Retest
Downtime
Availability
Speed ease to repair
Frequency or probability of failure
Safety
calculate the risk
Field use
Products conformance and condition
Quality of conformance
Actual product
Hold tolerance
Work-force training and supervision
Adherence test programs
Quality of design
Design and specification