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Week 3 Emotional Intelligence (Gender and Emotions (Compared to men, women…
Week 3 Emotional Intelligence
Gender and Emotions
Compared to men, women:
Experience emotions more intensely
Show greater emotional expression
Display more frequent expressions of all emotions, except anger
Men and women are socialised differently
Men
Tough
Brave
Women
Nurturing
Women may more innate ability to read emotions
Women may have stronger need for approval
Definitions
Sadness - self focused, associated with sad events
Regret - counterfactual. Comparing what happened with what could happen
Emotions are strong feelings directed at something
How to act?
Employees don't always experience the emotions that they are required to exhibit at work
Face acting
Manipulating facial muscles directly without really experiencing the emotion
Negative interpersonal consequences
Emotional distance
Deep acting
Mentally visualising a situation that will activate the emotion and express it naturally
Positive interpersonal consequences
Emotional Labour
An employee expresses organisationally desired emotions during interpersonal interactions
Which emotions are desired by organisations?
Positive emotions
Happiness
Joy
Enthusiasm
Negative emotions (eg. police officer, debt collector)
Anger
Burnout
Also known as emotional exhaustion
A process by which individuals experience a gradual increase of distress that is characterised by reduced productivity, alienation from other and emotional exhaustion (Maslach & Leiter, 1997)
Affective events theory
Employees react emotionally to things that happen at work
Emotional reactions influence subsequent work performance + satisfaction