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Conflict (Conflict Management (we can describe an individual's…
Conflict
Conflict Management
we can describe an individual's behavior along two dimensions: (1) assertiveness- the extent to which the person attempts to satisfy his own concerns, and (2) cooperativeness- the extent to which the person attempts to satisfy the other person's concerns.
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Why is conflict perceived as destructive? - it is a threat to the established order of the relationship.
- Conflict is a destructive disturbance of the peace .................................................................................. 2. The social system should not be adjusted to meet the needs of members; rather, members should adapt to the established values. ................................................................................... 3. Confrontations are destructive and ineffective. ................................................................................... 4. Disputants should be punished.
Why is conflict perceived Productive? - conflict provides an opportunity for strengthening relationships, not harming them.
- Conflict is a normal, useful process. ................................................................................... 2. All issues are subject to change through negotiation. ................................................................................... 3. Direct confrontation and conciliation are valued. ................................................................................... 4. Conflict is a necessary renegotiation of an implied contract—a redistribution of opportunity, release of tensions, and renewal of relationships.
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struggle between two or more interdependent parties who perceive incompatible goals, scarce rewards, limited resources and interference from the other party in achieving their goals (Hocker & Wilmot).
