PFH (Focus areas
Performance management ( Backlog Cleanup
- Alignment with HRBP
- Aligned with Anita Joshi APJ HRBP
- Rewards & Recognition
- APJ team using SAP Appreciate for engineers performing well every month. Need to make a harmonized global plan.
- STM Interview progress
- Few more candidates lines up in manila. Will decide by start of next week if we need a meeting with Jodi.
- Aligned with Bernhard & make a plan with Priyanka.
- Employee Survey
- EMEA Feedback: Engineers feel they are not part of any decision making & they don't see any progress for issues related to their product areas.
- APJ: Travel & Certification , lack of trust due to sharing of confidential info.
- STM Development: Coaching & Mentoring
- During 1:1
- Off-cycle review
- Asking them to think of entire business.
- Taking ownership & not getting work done by engineers.
- Utilize Catalyst
- How to utilize the Catalyst team, include them in some projects.
- Meeting Structure
Setting up the structure & regular follow up for creating a habit
Weekly DR calls:
- Each STM present their KPIs (CSATs, SLAs,Productivity) and action plan.
- Progress on various initiatives.
Weekly 1:1 with DRs
- Discuss people topics, What STM is doing on Perf management.
- Who are bottom performers & what is action plan to improve their performance
- Who are top performers & what they are doing differently.
Monthly Meetings with Nexus team
Understand what is Nexus team doing in their areas.
What they need from me & how SRL & team is doing
Monthly All Hands
- Gaurav to share the progress made & overall performance.
- Review of KPIs.
- STM updates of key projects ongoing.
- 1 engineer showcase customer legend.
- SRL/Nexus Update on the key product updates/learnings
Other Stakeholders Meetings
- PM/Engg Head Meetings. Strategic topics.
- Monthly Sync with all PFHs located in BLR.
- Adhoc sync with SAC PFH on SAC support.
- Qtrly meetings with Dennison John
Wolfgang Dietrich on Implementation Design principles(IDP)
- End to end business process implementation.
- Support to share the information on most issues customer face from Business process issue.
- Add CS to webinars delivered by IDP meetings