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Communication Climate (Defensive Language (EVALUATION: Judgmental…
Communication Climate
Defensive Language
EVALUATION: Judgmental statements indicating a lack of
regard for the other.
Characterized by evaluations and “you” language
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STRATEGY: Manipulation, calculation. Having an unspoken agenda.
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SUPERIORITY: Speaker reminds you frequently of their perceived greater status. Uses position or social role as a reason why the other should do something.
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Supportive Language
DESCRIPTION: Neutral statements that describe observable behavior. Give it context and report its impact on you.
EMPATHY: Verbal and nonverbal displays of support. Paraphrasing, prompting, validating, supportive language
SPONTANEITY/HONESTY: Direct honest communication with no underlying agenda and it is not evaluative.
EQUALITY: Speaker may have greater talents, but communicates that they see you as having equal worth as a person.
PROBLEM-SOLVING ORIENTATION: Collaboration on a solution that is satisfactory to both. Win-Win. Asks instead of tells
FLEXIBILITY: Would rather investigate than debate. Characterized by “maybe” “perhaps” “this is how I see it” and more tentative language.
Do's and Do not's
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Try not to defend, but instead use esupportive language
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