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Key factors services for eCommerce by SAP SANA Platform Reps (Integrated…
Key factors services for eCommerce by SAP SANA Platform Reps
Tecnology
Persive Value
Brand Value
Personalize Service
New Disruptive Channels
Client Centric
Operational Eficiency
Client Experience over Price
Key Diferenciator
Good Experience > 140% Bad Experience
Amazon Experience
Service Capacity over design
Functionality over design
eCommerce
Client Experience
Inventory Updated
Billing Easy and Effectiv
Integrated eCommerce
24/7 Disponibility
Relevant Content
Product Information, Always Detailed
Easy to Use
Customer information always Available
Automation continue enhancing
Low Transactional Cost
Sale Channels
Cross Selling
Up Selling
Re-Purchase over and over
Inventory Critical Factor