1.BUSINESS ORGANIZATION
& STAKEHOLDERS
Business Organization
Non-Profit Organization
Public vs Private
Public organization
Types of Stakeholder
Connected
External
Internal
Manager, employee
Supplier ,Customer
Government, public
Stakeholders conflict
jobs/wages versus bonus (cost efficiency)
effect on the environment versus profit/dividend
product quality / service levels versus profit
Mendelow Matrix
Kept satisfied
kept informed
Key player
minimal effort