1.BUSINESS ORGANIZATION
& STAKEHOLDERS

Business Organization

Non-Profit Organization

Public vs Private

Public organization

Types of Stakeholder

Connected

External

Internal

Manager, employee

Supplier ,Customer

Government, public

Stakeholders conflict

jobs/wages versus bonus (cost efficiency)

effect on the environment versus profit/dividend

product quality / service levels versus profit

Mendelow Matrix

Kept satisfied

kept informed

Key player

minimal effort