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Tata Consultancy Services (KM(Knowledge Management) (CoPs (Communities of…
Tata Consultancy Services
IT Services
108,000 IT Consultants
47 Countries
KM(Knowledge Management)
"Corporate GroupWare" team
Covered every function
KBases (Knowledge repository)
Accessed through intranet
Contain information
Processes
Line of business
Line of technology
Projects
CoPs (Communities of practices)
Old, informal KM
Documentation of best practices
1 - 2 Experts in each field
PAL(Process asset libraries)
Information related to technology, processes and case studies
Made available to all development centers
Ultimatix (EKM (Electronic KM))
Globally available
Merged with Pal and KBases
Sub-portals
Quality management Systems
Software Productivity improvements
Training materials
Tools information
Training programs
Initial learning program
Continuous learning program
Leadership development Program
Knowledge sharing
Live meeting
Weekly sessions
Tip of the day mail
Project Infinity
Improve Collaboration
improved with IM(Instant messaging)
24H internal news broadcast
Cost Reduction