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Tata Consultancy services (TCS) (TCS -init learn prog (new employees…
Tata Consultancy services (TCS)
encorage communication
design arquitecture of dev centers
modules
each technology
TCS -init learn prog
new employees
enhance custom skills
continuous learning program
experienced employees
leadership dev prog
1995 - Knowledge Management
1998 - Corporate GroupWare
1999 - KM-pilot
IT-Services,business-solutions and out-sourcing organization
Portofolio of IT
IT-enabled services in horizontal,vertical and geographic domains
Covered nearly every fuction, from quality assurence to HR management
Intranet
access Knowledge repository
KBases
Processes
line of Business
line of tech
projects
(1990) CoPs
1-2 experts
documenting best practises
Ultimatix
EKM portal
knowled globally available
Pal library
merged
sub portals 4 quality management systems
software productivity improvement
training materials
tools info
defined responsabilities
editing
aproving
knowmax (2007)
access to 40 y of best practises & experience
any employee can contribute
knowledge officers
mantain quality of content
Propel
work/life balance
difusao de conhecimento
Live meeting
proj meeting recorded
faltaram=> ver a reuniao
Infinity(2007)
improve collaboration
involved a number of technologies
IM
got rid of accent problems
travel (40) and communication (6) costs reduced
JustAsk
post questions
answer questions
IdeaStorm
topics posted
Tip
product inovation
sharing ideas