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Portfolio/Capabilities (HBR (Curating Offering (Sentinel plus services,…
Portfolio/Capabilities
SLA
Level 1
Sentinel Only
Level 2
Install and Configure
Real-Time to Customer
Annual/Health Assessments
Periodic Alerts Review and Report
Monthly
Scheduled
Level 3
Level 2 +
Alerts to InSource
Possible Critical Alerts to Customer
Proactive Response
What does customer want?
REquires who to contact? Engagement model.
Real-time
HBR
Curating Offering
Sentinel plus services
Framework
Modifying behavior
Triage alerts and proactively engaging
Program
Respond to Desire
Sentinel Only
Point
Automated Execution
100% outsourced
Action without engaging
InSource Value
Opportunity to increase CF cost and value received
Get data from client
Client Intimacy
Can we reduce acute emergencies to InSource?
Customer Satisfaction
Customer Base
SI
OEM
End User