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Customer Potential Business Value (Avoid Risk (Avoid self-service failure,…
Customer Potential Business Value
Increase Revenue
Resource Reallocation
Requires Capital Projects
Requires Growth Projects
Increase Capacity
Avoid Unscheduled DT
Assumes we are able to eliminate/reduce downtime
Proactive Engagement
May not always be of value based on not being sold out
Assuming IT DT = Production DT
Increase Reliability
Meet commitments
Avoid Risk
Adding Expertise
Outside Point of view
Avoid loss of credibility
Avoid self-service failure
Faster time to resolution
Avoid non-conformance
Avoid non-compliance
Reduce Cost
Cost of Reactive Mode
More Expensive
Move to Proactive
Cost of Run To Failure
Premium Time
Shipping Costs last minute
Missed Commitments
Quality Issues
Scrap
Increase Reliabiity
IT Personnel Costs
Less specialty skills required
Remote Location support
Could reduce staff
InSource it
Optimize Architecture
Soft/Licensing
Hardware
Reduce Turnover always in fire fighting mode
Reduce general frustration