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People in Business (pt. 1) (Organisational Structure (Ways or Working…
People in Business (pt. 1)
The Role of HR
HR Review
Workers may have to be replaced i.e. because they have left, retired or been promoted
The business may grow or shrink so may need more or fewer workers
The business may change its method of production so may need more or fewer skilled workers
The business may decide to relocate so may have to recruit workers who live nearby - they could still take their current workforce
The budget available for paying staff. If the budget is decreased they will need fewer staff and vice versa
Changes in the law may affect employment i.e. Minimum wage which will impact on the budget
Definitions
Human Resources
Are the people who so the work for a business. They are the employees.
Human Resource Plan
A plan detailing the workers a business will need i.e. how many, when, full time or part time and the skills they need
Functions
Different types of work that need to be done in a business i.e. Marketing, production and finance
Human Resource Planning
The number of workers needed
The number of workers who will work full-time or part-time
The number who should be employed on zero-hour contracts
The number of workers to hire as contractors as and when needed
When workers will be needed - times of the day, days of the week
Where the workers will work - finance, production, marketing
The skills the workers will need to have
The need to manage and supervise some of the workers
The age, gender, ethnicity of the workers
How many staff members the business can afford to employ
Organisational Structure
Ways or Working
Temporary Working
Working from home
Flexible Working
Working whilst Mobile
Part Time
Self-Employed
Full Time
Definitions
Authority
The power that one person has to make decisions
Chain of Command
The order of authority from top to bottom
Organisation Chart
A diagram to show how workers are organized in a business
Span of Control
The number of people a manager is in charge of
Delegation
Giving someone else permission to make a decision
Tall Structure
The span of control is likely to be narrower meaning that he does not have as many people to look after
There will be plenty of opportunities for workers to gain promotion which will motivate them to work harder
Flat Structure
Lines of communication are clear - communication will be quicker from top to bottom because there is not as many layers
People at the bottom may be encouraged to share ideas
Fewer mistakes in communication will be made because there is fewer levels
Wider span of control means that managers can delegate work
Communication in Business
Definitions
Written Communication
Communication by written words
Verbal Communication
Communication by Speech
Informal Communication
Communication outside the official channels within the business
Communication
The transmission of a message from a sender to a receiver
Formal Communication
Communication using officail channels within a business
Why?
Written
Pros
Receiver can re-read the message
Can be sent to many people at the same time
The is a record of the message
Avoid unnecessary confrontation
Cons
Can check immediately if the message was understood
The success depends on the clarity of the message
Risk of viruses
Emails may go to SPAM
Social Media
Pros
Visual images help explain the messages
Can be cheaper
Info can be regularly updated
Customers can provide feedback
Huge numbers of users
Cons
Cost in managing and updating the information
Can be difficult to measure the effectiveness of the business's use of Social Media
Verbal
Pros
Can check for understanding
Can emphasise points though tone and body signs
Can use diagrams and pictures to help explain
Cons
If lots of people not all may understand
Receiver may disrupt the message if they don't like it
No permanent record of the message
Some forms can be expensive
Recruitment and Selection
Methods of Advertising
Websites
Social Media
Newspapers
Specialist Magazines
Job Centres
Word of Mouth
Methods of Selection
Interviews
Tests/Presentations
CV
Application Form
Group Activities
Letter of Application
References
Definitions
Selection
Lists the main duties, tasks and responsibilities of a worker
Job Description
Lists the qualities, qualifications and knowledge that a person should have
Person Specification
The process of choosing between applicants for a job
Interviews
Sessions where the people making the appointment ask questions of the applicants