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Telecom Project (Questions (SLA: Service Level Agreement, (dis)advantages…

- - - - Outsource Site Management (IEng)
      - Renegotiate maintenance contract (IEng)
      - Fibre Site Link introduction
  - - - Spend Control Tower (SCT)
  - - - MFS execution
      - Implement direct-to-retail through MoMo
  - - - Reduce CSC (Customer Service Centre)/adjust boutiques
  - - - Decrease Warehouses
      - Optimize TOM
  - - - Drive Data Usage
  - - - EBU execution
- - - - PMO supporting SME collaboration
        
        Market approach to initiate contact
        
        Suitable Market approach
        
        Establish competitive culture (motivation & conversion)
    - - Increase Data Usage among Smartphone Users in Africa
    - - MoMo (Mobile Money) & Micro Loan Service
        
        Cooperation with Bank Islamique
        
        Training of SMEs within MFS initiatives
    - - Decrease overall commission
        
        Improve brand visibilty throughout whole S&D channel
  - - - HC adjsutments
      - Decrease training & travel cost
      - Optimization of vacancies
      - Decrease salaries & benefits
      - (HUB model?): More extreme version of current HC adjustments
    - - Outosurce site managment/Renegotiate ieng contract
        
        Fuel cost reduction through outsourcing (theft/efficiency problem)
        
        SLA improvement
      - Fuel by ESCO
      - SLA implementation
        
        Improving network quality through introducing SLAs
        
        Negotiatiing thresholds, credits, potential rewards
      - Tower Sharing
        
        Shared usage of low revenue sites
      - Fuel substitution through batteries (site optimisation)
    - - Call Center Transfer
        
        Transfer and Unify Call Center in Guinea (instead of splitting across Senegal, Guinea & Co)
      - Call Center automatization
        
        Top 3 call reasons
        
        SIM swap
        
        Credit Transfer Information
        
        Internet 3G Information
      - Spend Control Tower
        
        Draft SCT-Tool to create spending transparency and budgeting processes
  - - - CSC offers same service as boutique but costs more
      - Proposal: Substitute CSCs with boutiques to reduce cost
- - - - EBU
      - MFS
    - - Tower Sharing
      - Spend COntrol Tower (SCT)
      - HC Adjustments
        
        TOM Optimization (Target: 0,5M USD)
- - - - Measure Idea
    - - Measure proposed
    - - Measure structured & Business Case analysed
    - - Measure accepted for implementation
    - - Fully implemented & full P&L impact