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Alexa bot_May_short journey_modular_AK (Alexa, Talk to HDFC Life. (Hi! I…
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Note:
I will create two journeys: one, FAQ-focused; another, sale-focused. In the FAQ-focused journey, user's input will be analysed to trigger the most relevant answer from the FAQ sheet; then, a CTA will lead the user to the sales journey as usual.
Bold texts are user's voice inputs.
Texts in CAPS and [square brackets] are message to the developer.