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Analysing the Business Need (Definition (Internal Consultancy, Investigate…
Analysing the Business Need
Why BA?
Confirm the need for a new system BEFORE developing a new system
Doing the right thing in the right way
Helps to avoid the fallacy that IT always equals better system
Understand the business need
Identify what should be changed for those needs to be addressed
A specialist emerges
User dissatisfaction with quality of IT systems developed
Project failures
IT !understand other departments needs
IT becoming more prevalent
Increased awareness of tech potential
Increased awareness when potential not realised
Awareness that IT systems may be central, but not solely responsible for future improvements
BA toolkit
Root cause analysis
Feasibility study
Investigate
Consider
Identify
Evaluate
Financial
cost/benefit
Level of financial return
Business
Will it 'fit' with the organisation?
3 more items...
Technical
Tech exists?
Chosen Solution
Define Requirements
5 more items...
Engage with stakeholders
Understand different perspectives
Develop models of existing processes & new process
Gap analysis
Reduce options
Focus on delivery of value
Proactivity
Holistic discipline
Everything's connected
Definition
Internal Consultancy
Investigate Business Solutions
Identify and Evaluate options
Define requirements
Ensure effective use of IS
Meet the needs of the business
Deliver value to stakeholders
Deliver solution
Acquisition of solution and implementation
During Design, Development, Testing
Analyse changes to requirements for impacts
cost/benefit/other requirements
Clarify requirements when necessary
If AGILE, ensure clear communication between staff and developers
Maintain requirements in product backlog
User acceptance testing
enter pre-defined sets of data designed to follow pathways (scenarios)
ensure system behaves as required and as expected
techniques
activity diagrams
flowcharts
decision trees
decision tables
Identify exceptions
Implementation
Training
SOPs
Provide information to Project Manager/Project Sponsor for "Post Implementation review"
Benefits Review
Has the solution realised all benefits?
Outcomes
4 elements of change
It/Is Change
Information technology provides the means of delivering Information systems
Later version of software
New software
Process Change
Change to business processes
Document changes
Communication to staff
Skills of staff
Technology support
Organisation
People Change
Adapt from one system to another
Motivation?
Comms channel changes?
Ensure staff feel trained and supported
Organisation Change
New job roles
Redefine job roles
Team mergers
Redundancies
Structure changes