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CX MNL Team Status (How to Speed Up Learning Curve (Fundamental Learning…
CX MNL Team Status
How to Speed Up Learning Curve
Micro learning/mentoring sessions
Leads
Other SMEs
Central Repository of Features
How to love Cargospot
Sell them on potential for newer products
Fundamental Learning Sessions
Give them more weapons
Java 8
Problem Solving
Design Patterns
Load Management
Exclude OT hours in Capacity Planning
Fully utilize CX Technical Leads Skype Group
Continue CX item-swapping
Involve CX Leads for discussion
Setting proper expectation - given experience
Current Work Load Management
Challenges
New Developer Learning Curve
Give Dev more security
Investigation consumes more time.
CX UAT vs eCommerce tug-of-war
Due to limited resources and deadline
Sudden Dependencies
Most "dependent" issues reported are generic
Item re-shuffling was not considered
(BA) Requirement Changes
Expectation is not aligned with current CSP functionality
Misalignment between Dev Team and BAs
Especially for New Requirements
CV Responsibilities
Mostly Leads
Extended Stretches of Required OT
Positives
Dynamic re-organization of tasks
"Next man up"
Major Performance Catalysts
Good
Pre-approved OT
Patient and Considerate RDM
Angel's Pizza
Lunch Out
Experienced Members Stepping Up
Ben
Chie
Members are very willing to render OT
Open-mindedness for New Strategies
For Improvement
Adhoc Onboarding Training to provide for knowledge and confidence
Morale Building
CX MNL Team Building
Outing
Activity
Brunch
Gratitude