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UNIT 5: COACHING, MENTORING AND MEDIATING (COACHING (Principles of…
UNIT 5: COACHING, MENTORING AND MEDIATING
COACHING
Principles of coaching
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non-judgemental, non-critical support
A belief in the coachee's capacity to learn, develop and change
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helps people to
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Develop skills, motivation, self-esteem and confidence
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MENTORING
mentoring is a career development method whereby less experienced employees are matched with more experienced colleagues for guidance either through informal or formal programs
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MEDIATION
repairs the relationship for the parties involved and restores a healthier environment for all around who are affected by the fall out from the conflict
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