Please enable JavaScript.
Coggle requires JavaScript to display documents.
TRAINING AND DEVELOPMENT (training The process of teaching new or current…
TRAINING AND DEVELOPMENT
training The process of teaching new or current employees the basic skills they need to perform their jobs.
-
-
-
-
-
negligent training A situation where an employer fails to train adequately, and the employee subsequently harms a third party.
-
performance analysis Verifying that there is a performance deficiency and determining whether that deficiency should be corrected through training or through some other means (such as transferring the employee).
Knowledge management The way an organization identifies and leverages knowledge in order to be competitive.
electronic performance support systems (EPSS) Sets of computerized tools and displays that automate training, documentation, and phone support; integrate this automation into applications; and provide support that faster, cheaper, and more effective than traditional methods.
apprenticeship training A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training.
job instruction training (JIT) Listing each job s basic tasks, along with key points, in order to provide step-by-step training for employees.
job aid A set of instructions, diagrams, or similar methods available at the job site to guide the worker.
Development = Effort that is oriented more toward broadening an individual's skills for the future responsibilities
-
-
-
-
programmed learning A systematic method for teaching job skills, involving presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers.
lifelong learning Provides employees with continuing learning experiences over their tenure with the firm, with the aims of ensuring they have the opportunity to learn the skills they need to do their jobs and to expand their occupational horizons.
cross training Training employees to do different tasks or jobs than their own; doing so facilitates flexibility and job rotation.
management development Any attempt to improve current or future management performance by imparting knowledge, changing attitudes, or increasing skills.
Action learning programs give managers and others released time to work analyzing and solving problems in departments other than their own.
behavior modeling A training technique in which trainees are first shown good management techniques in a film, are asked to play roles in a simulated situation, and are then given feedback and praise by their supervisor
management game A development technique in which teams of managers compete by making computerized decisions regarding realistic but simulated situations.
in-house development center A company-based method for exposing prospective managers to realistic exercises to develop improved management skills.
executive coach An outside consultant who questions the executive associates in order to identify the executive strengths and weaknesses, and then counsels the executive so he or she can capitalize on those strengths and overcome the weaknesses.
-
-
-
Reinforcement Based on the idea that people tend to repeat responses that give them some type of positive reward and avoid actions associated with negative consequences
Orientation Planned introduction of new employees to their jobs, co-workers, and the organization.
Blended learning Learning approach that combines short, fast-paced, interactive computer-based lessons and teleconferencing with traditional classroom instruction and simulation.
-