MONITORING & EVENT MANAGEMENT
the purpose is to systematically observe services and service components, and record and report selected changes of state identified as events.
Identifies and prioritizes infrastructure, services, business processes, and information security events, and establishes the appropriate response to those events, including responding to conditions that could lead to potential faults or incidents.*
Event: any change of state that has significance for the management of a service or other configuration item (CI). Events are tipically recognized through notifications created by an IT service, CI, or monitoring tool