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Building long term success (Quality and improvement (Cost quality…
Building long term success
Putting your idea in time short term and long term sucees
Time and innovation
Change
Organisation
Societies
Immediate problems
A shorter term effects
Planning for short, medium and long term success
Three general time frames: Short, medium and long term
The cycle of information
Virtuous and vicious cycles
complex chain of events
Fostering a sustainable innovation culture
Challenge the old and usher
A new technique, invention or products
Putting your idea in context- the politics of business
The importance of politics of business and management
Understand, analyse and manage within the political contexts
Political context
Institutions, values/interests, power dynamics
Importance of understanding analysing political games, and managing with political astuteness
Values player
Value
Innovations
Value creation
Measure value
an estimation of the worth of something.
Organisation
Creating value
Stakeholders
Clients, employees, government, investors,suppliers and other interest groups
Desire
Innovation strategies for creating value
Value chain
Organisational culture
Become a value player
Individual
Areas of an organisation
Specific strength
Employment relation
A fundamental part of the success of organisations
Development
Evolution from adoption
Opportunities and challenges of employment relation
Relation between employers and employees
Predictable and unpredictable, exciting and worrying
Talent show
Shareholder power
Empowering workers
Empowerment age
Change management
Organisation and individual must be changed
Change perspective
Value of change and sustainability
organise and implement change
Accounting for value-creating value in the long term
Measurement
Good financial statement
Good quality accounting information
Shareholder value
Historical cost accounting
A broader perspective
Shared value
The wider ecosystem of shared value
Quality and improvement
Controlling quality
Histogram, control chart, scatter diagram,Pareto chart, checklist,cause and effect diagram,stratification
Customer perception of quality
Quality management
Cost quality
Prevention
Appraisal
Internal costs of defects
External costs of defects
Quality assurance
Quality systems
the history of continuous improvement
Strategic improvement
Improving performance
Matrix
Operational risks
Hazards
Supply chain,human capital, technology, customers, organisation
Impact
Managing risk
Recover, reduce impact, reduce likelihood
Likelihood
Resilience
Relationship marketing
Developing repeat purchases or exchanges with customers over the long-term,
Benefits
More cost to retain
Retaining customers provide profits over the customer lifetime
Customer loyalty
Customer value and customer satisfaction
Commitment, trust,customer, orientation and communication
Business to business relationship
Types
The role of internal marketing
Commitment,awareness, ,belonging, understanding
Managing crises and measure success
Preparing for organisation threats and improvement
Monitor and measure the success
Damaging to organisation
Managing crises
Financial and non-financial measures and a balance of short- and long-term measures
Maintaining relationships with customers
Leadership and management
Identify
Person
Result
Position
Purpose
Process
Followership
Training
Distinction between leadership and management
Leadership and motivation
Motivate and promote employees
Listen to employees and empower them
Culture in relation
Gender
Women leadership