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Block 3: building long-term success (Change Management (short-term…
Block 3: building long-term success
Innovation
innovation culture
continuous innovation
sustainable innovation culture
creative destruction
time & innovation
incubators
start-up accelerators
planning
short-term
medium-term
long-term
Innovation cycles
business cycles
market economy
product lifecycles
introduction
growth
maturity
decline
virtuous cycles
vicious cycles
economical waves
innovation stimulation
Value
Value player
value creation
individual empowerment
innovation stratagies
value-chain
diversity
Shareholder Value
problems
short-term gains
long-term loss
creativity
measurements
customer value
financial statements
Accrual Accounting
Historical costs
common
deprival value
fair value
relevant
Creating Shared Value
CSR
outdated
low interest
cost centre
competitive advantage
capitalism
benefiting society
opportunities
growth
limitations
investment driven
time consuming
exploitation
complex
employment relations
21st century
voice gap
HRM
flexible working
culture & Values
challenges
employability
Quality
cost
prevention
appraisal
internal/external defect cost
management
quality systems
quality control
analysis
charts/diagrams
quality assurance
models
six sigma
perception
tolerance zone
Quality gaps model
service quality dimensions
importance-performance matrix
business/management politics
political games
political analysis
stakeholder analysis
political astuteness
political astuteness assesment
Change Management
re-design
re-think
short-term
burning platform
long-term
critical mass
innovation diffusion
resistance
human dimensions
kottler (1996) 8-step process
change-leadership
driver
visions
fast pace
Risk
Operational risk
Risk perception
hazard
likelihood
impact
Risk Analysis
Risk Matrix
rating
Factors
Risk assesment
Risk Management
reduce impact
reduce likelihood
recover
resiliance
mitigating strategies
Ericsson's stratagies
Threats
crisis/scandal
trigger event
external
rebound effect
spillover effect
management
assess
acknowledge
transparency
respond
communication
Issues
internal
materiality matrix
Sabotage
consumer
employee
Long-term management
drivers
transactional
relational
innovation
B2B-relations
relationship marketing
loyalty
customer relationship lifecycle
loyalty ladder
personal
Value
Service-Dominant Logic
internal marketing
communications
employees types
Market Measurement
Timeframe
leadership
purpose
strategic
followship
process
training
motivational theories
herzberg two-factor theories
mazlow's hierarchy
culture
problems
stereotyping
gender