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Block 3 (Quality and Improvement (Six Sigma, Cost of Quality, Quality…
Block 3
Quality and Improvement
Six Sigma
Cost of Quality
Quality assurance (QA)
Quality control (QC)
Zone of tolerance
quality gaps model
Strategic Improvement
importance-performance matrix
Employment relations
Negotiations
HRM
Union power
Flexible working
Globalisation
Inclusion
Participation
Value Players
Invention
Innovation
Stakeholders Desires
Organisational Culture
Innovation Value Chain
Value oriented Workforce
Realtionship Marketing
Long Term Strategy
Loyalty
Business-to-business relationships
Internal Marketing
Marketing to Employees
Customer Service
Short/Long Term Success
Business Incubators
Start Up Accelerators
Planning and Forecasting
Cycle of Innovation
Innovation Culture
Change Management
Innovation
Sustainability
‘Diffusion of Innovation’ (1962)
Resistance to change
Sustainable transformation
Creating Value in Long-Term
Shareholder Value
Measurement choices
Measuring issues
historical cost accounting (HCA)
fair value accounting (FVA)
Operational Risk
Hazard
Assessing Risks
Operational Resilience
Managing Operational Risk
Risk Mitigation
Managing Crises
Micro/Macro Environment
The Dasani scandal
Evaluate Marketing Strategies
Politics of Business
Political Astuteness