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B207 TMA 03 Building long term success (Future of leadership (Employment,…
B207 TMA 03 Building long term success
Planning for the future
Operations
Risk management
Risk assessments (risk matrix)
Resilience - response performance
Risk mitigation strategies (Ericsson)
Quality control
Quality and improvement
7 key tools (Moore 2017)
Quality assurance
Strategic leadership
Time and innovation
Creating shared value - (Porter and Kramer, 2011)
use of AI and tech
Short- and long-term success
Sustainable innovation culture
Capitalism and creative destruction (Schumpeter, 1994)
Crisis management
Preparing for crises
Griffin's (2008) ten suggestions
Future of leadership
Change management
Progress, improvements and innovations
Transformation and sustainability
Employment
Relations
Fun + Work (Wakefield, 2016)
Home working/flexible working
Opportunities and challenges
Increasing inequality and unemployment levels
Calls for more access to training and development and better benefits for employees
Empowerment
Engage and involve employees (Wood, 2015 & Kornelakis, 2014)
Leadership vs management
Management is not leadership (Lunenburg, 2011)
Management - focus on the business
Leadership - focus on the people
Everyone should enact leadership (Mowles, 2014)
Motivation
Herzberg's two factor model
Establishing a culture that motivates
Maslow's hierarchy of needs
Relationships and marketing
Crisis management
Tybout and Roehm's (2009) framework for responding to crises
Internally generated issues
Brand sabotage
Externally generated issues
Direct and indirect damage caused by unexpected events
Product/Service design
Quality assurance
Quality gaps model (customers)
Relationship marketing (Harris, 2017)
Customers
Value/Satisfaction/Orientation/Involvement
Loyalty ladder
Partners, businesses etc,
Transactional vs Relational
Internal marketing