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BUILDING LONG TERM SUCCESS (Seven Key Tools of Quality Control (Scatter…
BUILDING LONG TERM SUCCESS
Operational Risk and Resilience
Hazards
Technology
Human Capital
Organisational
Supply Chain
Customers
Impact
Very Low
Low
Medium
High
Very High
Likelihood
Possible
Likely
Unlikely
Almost Certain
Rare
Managing Risk
Reduce Impact
Recover
Reduce Likelihood
Quality
Quality Management
Quality Assurance and Quality Control
Quality and Business Sustainability
Cost of Quality
External Costs of Defects
Internal Costs of Defects
Appraisal Costs
Prevention Costs
Quality Systems
Relationship Marketing
Types of Relationship
Classic Market Relationships
Dyads
Triads
Networks
Nano Relationships
Providers of Marketing Services
Within Organisations e.g Between Centres, Depts, Functions
Special Market Relationships
Stakeholders
Non Commercial
Corporate Social Responsibility
Technology
Brand
Mega Relationships
Personal
Social
Stakeholders
Other Companies
Seven Key Tools of Quality Control
Scatter Diagram
Pareto Chart
Control Chart
Checklist/Tally
Histogram
Cause and Effect Diagram
Stratification
Leadership
HOW
Leadership as Process
WHY
Leadership as Purpose
WHO
Leadership as a Person
WHERE
Leadership as Position
WHAT
Leadership as Result