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Achieving Quality Production (Quality Assurance (Advantages (Tries to…
Achieving Quality Production
What
Quality
means and why is it important to businesses
Quality means to produce a good or a service which
meets customer expectations.
Benefits
of maintaining quality
Establishes a
brand image
Builds
brand loyalty
Will maintain a
good reputation
Will help to
increase sales
Attracts
new customers
Consequences
of unmaintained quality
Lose customers
to other brands
Have to
replace
faulty products or
repeat
poor service which
raises costs
for the business
Have customers who
tell other people
about their negative experience, and this will give the business a
bad reputation
which leads to lower sales
Quality Control
Inspectors checking finished goods
Detection of components that are faulty
Involves considerable waster
Advantages
Tries to eliminates faults or errors
Less training required for workers
Disadvantages
Expensive as inspectors need to be paid
Identifies to fault but doesn't find why the fault occurred, difficult to remove the problem
Increase costs if products have to be scrapped or reworked or service repeated
Quality Assurance
Inspection during and after production
Aim is to stop faults from happening
Aim is to ensure products attain a pre-set standard
Team working and responsibility
Advantages
Tries to eliminate faults before the customer receives the product or service
Fewer customer complaints, better reputation
Reduced costs if products do not have to scrapped or reworked or service repeated
Disadvantages
Expensives to train employees to check the product or service
relies on employees following instructions of standards set
Total Quality Management
Encourages everyone to think about quality
Quality is the aim for all staff
Customers' need are paramount
Advantages
Quality is built into every part of production, becomes central to the ethos of all employees
Eliminates all faults or errors, 'first time right' approach
No customer complaints, great brand image
Reduced costs as products do not have to be replaced
Waste is removed and efficiency increases
Disadvantages
Expensive to train employees to check products
Relies on employees following TQM ideology
How customers can be assured of a quality product
Quality marks associated with the product
Internet sites, reviews