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Building long-term success (Innovation (Leadership and management…
Building long-term success
Innovation
Leadership and motivation
Golden cirlce
How?
What?
Why?
Leadership and management characterisitics
Gender
Staff motivation
Culture
Leaders and followers
Multi-cultural
Ethics
Group dynamcis
Speed of change
Language
Cultural norms and customs
Change management
Sustainable transformation culture
Resistance to change
Time and innovation
Hierarchy of needs (Maslow)
Safety and security
Physiological
Love and belonging
Esteem
Self-actualisation
Cycles of innovation
Risk
Employee relations
Inclusive participation
Employee empowerment
Customer value
Internal marketing (reason to care)
Role and impact
Communication
Benefits
Service interaction employees
Operational risk
Perception
Analysis
Management
Improve resilience
Identify and assess
Impact (extent)
Major
Severe
Minor
Negligible
Risk (Impact + likelihood)
Reduce impact
Reduce likelihood
Recover
Likelihood
Unlikely
Likely
Almost certain
Rare
Hazard
Technology
Customer
Human capital
Organisation
Supply chain
Long-term relationship marketing
Brand success
Mitigation
Transfer
Reduce
Avoid
Share
Take
Managing crises
Prepare for adversity
How to manage
Assess
Acknowledge
Implement
Formulate
Evaluate / measure success
Stakeholders
Political astuteness
Interpersonal skills
Reading people and situations
Personal skills
Alignment and alliances
Competing interests and stakeholders
Direction and scanning
Public space
Power
Stakeholder analysis
Identify
Power v Interest (Johnson matrix)
Interests and benefits
Coalitions
Politics of business management
Perspectives
Organisational
Societal
World
Country
City
Region
Value
Shareholder value creation
Creating value
Value player
Quality
Responsiveness
Tangibles reliability
Importance performed matrix
Service quality
Assurance
Control
Empathy
Financial reporting measurement
Reliability relevance
New = fair value
Old = historical
Key measurement bases
Generally accepted accounting principles (GAAP)
Value = future
Profit = past
Financial risk
Equity capital v debt capital
Conservative bias