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B207 Block 3 Building long-term success (Operational Risk (Crisis or…
B207 Block 3 Building long-term
success
Context
Time
Short-term
Making Changes to existing Products/ processes
Long-term
New Idea
Investment
Commitment
Value
Corparate Social Responsibility
Donations
One off Help
Overpaying for goods :
infinite resources
Creating Shared Value
Long -tern help
Making profit
Societal Benefits
Creating the resources as you go
Accounting
Costing
Profit Making
Quality and Improvement
improving products
using new technology
Reducing costs
Employee Relations
Operational Risk
Crisis or Scandal
Internal
Staff Saboteurs
Management
Processes
External
Customers
Competitors
Government Policy
Hazards
Impact
Likelihood
Marketing
Crisis Management
Transparency
Communication
Relationships
Loyalty
Customer Value
Satisfaction
Trust
Measuring success
Internal
Unfair Customers
Internal communication
Employees
Leadership
Identifying
Result
Position
Person
Purpose
Process
Leadership brings new ideas
Management implements
