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LIEN A Omnichannel System (Phases (Phase 1: Website, Market Places,…

- - - - Challenges
        
        Need Professional Team for Manage & Maintenance
        
        Taking Time To Train Staff
    - - Challenges
        
        Not Much Effective On Branding
        
        Keep Balance Against In-house Channels
        
        Difficult of Product Selections
  - - - Challenges
        
        Security Issues
        
        High Investment Cost
        
        Need Professional Team for Manage & Maintenance
        
        Customer Support Has To Responsive
        
        Choosing The Right Technology
    - - Challenges
        
        Security Issues
        
        User Experience
        
        How to keep customers regular use
        
        Internet Accessibility
    - - Challenges
        
        High Investment Cost
        
        Choosing The Right Technology
        
        Responsive Support Time
        
        Require Measurement Tools
    - - Challenges
        
        Require best application performance
        
        Difficullt for measurement
        
        Taking Time Off To Train The Employees
        
        Choosing The Right Technology
- - - - Database Preparation
      - System Architecture Design
      - Platform & Technologies Selections
      - Duration: 1,5 - 2 months
      - Requirement Definitions
      - Digital Brand Guideline Preview
    - - Build-up Market Place Official Stores
      - Ecommerce Website Layout / UI Designing
      - Ecommerce Website Integration Preparing
      - Begin SOPs Creation
      - Duration: 2 months
      - Facebook Shop Configuration
    - - Maintenance Market Place Official Stores
      - Begin Website Development
      - Begin Omnichannel Hub Development (or Product Information Management)
      - Digital Tracking Tool Installation & Configuration
      - Team Staffs Hiring
      - Duration: 6 - 8 months
    - - Launching New Ecommerce Website
      - Begin Using Omnichannel Hub to Manage Product Feeds, Customers & Orders
      - Deploy New Workflows
      - Duration: 1 month
    - - Complete Marketplace Official Stores Setup & Maintenance
      - Complete New Ecommerce Website Development
      - Complete Omnichannel Hub Development
      - Deploy The First Omnichannel System
      - Defined SOPs for Website & Market Place Stores Operations
  - - - Complete All Channels of Omnichannel Integration
      - Complete Mobile App Development
    - - Retail POS UI Designing
      - Mobile App Requirement Definition
      - Customer Support & Customer Success Analytics
      - Duration: 2 months
    - - Retail POS Developement
      - Mobile App Development
      - Define Parts of Customer Portal
      - Customer Portal Development
      - Duration: 6 - 8 months
    - - Launching Mobile App
      - Trainning Staffs About POS
      - Trainning Customer Service Team about Mobile App
      - Duration: 1.5 month
  - - - Complete Omnichannle Integration
      - Define KPIs For Each Sales Channels
      - Standardize Workflow
      - Complete SEO
      - Improve Staff Skills by In-house Trainning Course