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Building Long-Term Success Building (Crisis Management Crisis (External,…

- - - - Internal team peer
      - Internal Project peer
      - Line Management
      - Internal Corporate
    - - Accommodate customers
      - Special Treatment
      - Service Availability
      - Dissatisfaction
    - - Heart of the brand
      - Customer evaluation
      - Technology
      - Live the brand
    - - Verbal Abusers
      - Blamers
      - Rule Breakers
      - Rule Makers
      - Opportunists
      - Returnaholics
    - - Staff Focus
      - customer relationship
      - Brand Identity
      - staff feedback
    - - Brand Agnostics
      - Brand Cynics
      - Brand Champions
      - Brand Saboteurs
- - - - Underperformance
      - Service recovery failure
      - Anti- company
    - - Action
      - Harm the Brand
      - Deliberate
      - influence