Controlling Activities and Operations (Contemporary issue (Cross-Cultural…
Controlling Activities and Operations
Controlling for organizational and employee performance
Measures of Organizational Performance
Industry and company rankings
Controlling for Employee Performance
Delivering effective performance feedback
Using disciplinary actions
What is Organizational Performance?
The accumulated result of all the organization's wok activities.
Tools for measuring organizational performance
Benchmarking of Best Practice
What is controlling and why is it important?
Controlling:The process of monitoring, comparing, and correcting wok performance.
Why is it important?
Provide information and feedback on employee performance and minimize the chance of potential problems.
Protect the organization and its assets.
The control process
Step 2: Comparing Actual Performance Against the Standard
Step 3: Taking Managerial Action
Step 1: Measuring Actual Performance