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Controlling Activities and Operations (Contemporary issue (Employee Theft,…
Controlling Activities and Operations
Controlling for organizational and employee performance
Measures of Organizational Performance
Productivity
Effectiveness
Industry and company rankings
Controlling for Employee Performance
Delivering effective performance feedback
Using disciplinary actions
What is Organizational Performance?
The accumulated result of all the organization's wok activities.
Contemporary issue
Employee Theft
Workplace Violence
Workplace Privacy
Customer Interactions
Global Turmoil
Corporate Governance
Cross-Cultural Difference
Tools for measuring organizational performance
Financial
Information: MIS
Feedback
Balanced Scorecard
Feedforward
Benchmarking of Best Practice
Concurrent
What is controlling and why is it important?
Controlling:The process of monitoring, comparing, and correcting wok performance.
Why is it important?
Provide information and feedback on employee performance and minimize the chance of potential problems.
Protect the organization and its assets.
Motivate Employee
The control process
Step 2: Comparing Actual Performance Against the Standard
Step 3: Taking Managerial Action
Step 1: Measuring Actual Performance