Please enable JavaScript.
Coggle requires JavaScript to display documents.
Building long-term sucess (Quality (Tools (Histogram, Control Chart,…
Building long-term sucess
Quality
Sustainability
Management
Cost
Prevention
Appraisal
Internal defects
External defects
Assurance
Control
System
Tools
Histogram
Control Chart
Scatter diagram
Pareto chart
Checklist
Cause & effect diagram
Stratification
Performance
Operations
Risk
Hazards
Impact
Likelihood
Resilence
Reduce impact
Reduce likelihood
Recover
Crisis Management
External
Scandals
By association
Internal
Brand sabotage
Consumer
Employee
Anti-company behaviour
Underperformace
Service recovery failure
Management
Access incident
Acknowledge problem
Formulate response
Implement response
Measuring sucess
Key measures
Profit
Sales
Gross margin
Awareness
Market shares
New products
Customer
Satisfaction
Disatisfaction
Timeframes
Leadership
Forms
Person (WHO)
Results (WHAT)
Position (WHERE)
Purpose (WHY)
Process (HOW)
Vs Management
Followership
Strategic
Marketing
Relationship
Benefits
Customer
Loyalty
Prospect
Purchaser
Client
Supporter
Advocate
Partner
Value
Satisfaction
Trust
Commitement
Types
Seller-maintained
Buyer-maintained
Bilateral
Markets
Classic
Special
Mega
Nano
Phases
Awareness
Exploration
Expansion
Commitment
Dissolution
Indicatiors
Psychological
Behavioural
Economic
Business
Levels
Commitment
Trust
Norms
Dependance
States
Transactional
Transitional
Communal
Damanged
Internal
Benefits
Promote
Focus
Support
Enables
Communication
Line Management
Internal team peer
Internal project peer
Internal corporate
Unfair customers
Verbal abusers
Blamers
Rule breakers
Rule makers
Opportunists
Returnaholics
Employees
Brand champions
Brand agnostes
Brand cynics
Brand sabatours