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Block 3 (Operational risk and resilience (Hazards (An unwanted issues that…
Block 3
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Marketing
Internal marketing
Plays a vital role within a company, as the staff build the relationship with the customers. When staff feel wanted they will also help better the company by giving feedback on areas they think the company can improve in.
Relationship marketing
Taking long term perspective between two parties, but need mindfulness while building healthy relationship not to damage others. Been close to customers helps with offering greater benefits.
Quality
Quality systems help with this like the ISO 9000 which provides companies with a standard to work too.
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Leadership
Identifying leadership
Good leadership for a company is vital to its success and without this the company is heading nowhere fast. Not everyone can be a successful leader of 'a' company, but that doesn't mean they will not be a success of another.
Management
Crisis management
How a company is able to handle a crisis when it happens and distinguish between it been a crisis or an issue.