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B207-18J_TMA03 (Employment relations (21st Century (Unions decline,…
B207-18J_TMA03
Employment relations
Economic
Legal
Regulation
Negotiation
Managers
Grievance
Bargaining
Group
21st Century
Unions decline
Globalisation
Flexible working
Inclusion
Participation
Empowerment era
Employability
Leadership
Leadership v management
Thinking
Goals
Employee relations
Operation
Governance
Identifying leadership
Training
Evaluating leadership
Motivation
Why
How
What
Presence of motivation factors
Absence of hygiene factors
Culture
Multiculture
Gender
Women in leadership
Stereotyping
Developing
Confidence
Success
Short term
Medium term
Long term
Cycles of Innovation
Business
Product
Economic
Virtuous
Viscious
Sustainable Innovation
Creative destruction
Politics
Political astuteness
Quality & Risk
Importance of quality
Business sustainability
Quality management
Cost of quality
Quality Controls
Histogram
Control chart
Pareto chart
Scatter diagram
Cause and effect diagram
Stratification table
Checklist
Quality Systems
Perceptions
Quality gaps
Continuous improvement
Strategic improvement
Importance - improvement matrix
Operational risk and resilience
Hazards
Impact
Likelihood
Managing Risk
Risk v cost
Mitigation
Balance
Norrman and Jansson, 2004
Sources
Supply
Process
Product
Customer
Environment
Assessing Risk
Quantifying risk
Operational Resilience
Objectives
Measures
Change Management
The need for change
People categories
Innovators
Early adopters
Early majority
Late majority
Laggards
Resistance
Dealing with resistance
Sustainable transformation
Value
Creating value
Judging value
Purpose v profit
Innovation
Culture
Transformation
Value Player
Institutional entrepreneurs
Accounting for values
Shareholder value
Short v long term value
Measuring value
Historical Cost
Deprival Value
Fair Value
Creating shared value
Porter and Kramer, 2011
Crane et al., 2014
Ecosystem of shared value
Collective impact
Governments
NGOs
Corporations
Community members
Marketing in the long term
Relationship marketing
Collaborative exchanges
Discrete exchanges
Long term relationships
Inspiring loyalty
Technology
B2B relationships
Internal marketing
Marketing to staff
Customer service
Crisis management
Definition
Externally generated
Internally generated
Managing crises
Measuring success
Profit
Sales
Margin
Awareness
MArket share
Products
Price
Satisfaction
Distribution
Brand Equity
Customer Equity
Time